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El Dorado County Website User Survey

Our Mission is to provide efficient, courteous and effective services and infrastructure for the safety, protection and well-being of our residents, businesses and visitors.  

Last year, El Dorado County launched a refreshed, modernized website using feedback from the public to drive the site's service offerings, navigation and design. The new website incorporated feedback from a broad range of users, including business owners, residents, tourists, parents, retirees, homeowners, and many more.

Now that our new site has been available for a full year, we want to hear how we can continue improving the ways in which our site supports you! Please help us by completing this short survey (less that 5 minutes) to tell us what is important to you.

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1.  

Over the last 12 months, how often did you visit El Dorado County's website?

2.  

Which tasks were you trying to complete? Please check as many as you can remember.

3.  

Which information on the website is important/relevant to you? Please choose all that apply.

4.  

Please tell us whether you AGREE or DISAGREE with each of the following statements concerning the new El Dorado County website:

I quickly and easily found what I was looking for
The content was easy to understand and follow
The information was relevant to me
The information was current, accurate and up to date
I was able to complete tasks without having to call or come into County offices
The new site (after April of 2024) offers an improved experience vs. the old site (prior to April of 2024)
5.  

How do you prefer to do business with El Dorado County? Please rank each of these options 1-5 (1 means your first/best preference, 5 means your last preference)

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6.  

Over the past 12 months, how frequently did you CALL El Dorado County offices on the phone to learn something or do business?

7.  

For your most recent need, were you able to complete your task(s) without additional troubleshooting or county staff assistance?

9.  

How would you grade El Dorado County's new website overall?